Errors in Mail.log

Since migrating from ACF to Lucee 4.5, I am noticing the mail.log file is
filling up with hundreds of the following errors:

“ERROR”,“Thread-77795”,“04/29/2016”,“09:27:20”,"","mail;501 5.1.7 Bad
sender address syntax

;501 5.1.7 Bad sender address syntax

  • at
    com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333):1333*
  • at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906):906*
  • at
    com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535):535*
  • at lucee.runtime.net.smtp.SMTPSender.run(SMTPSender.java:61):61*

We have error handlers defined in the the application as well as a
site-wide error handler specified both of which send error reports.

1 ) we never had such errors in ACF that i am aware of
2) I don’t understand why these errors are not being trapped by one of
those error handlers so i can get more detail like template/line number
etc…
2) and how i should go about finding the source of this error. I have
debugging turned on for the “level” in the logs section of the admin but
the error above is all i am getting. no line number or anything else.

Any ideas on how I can figure this out… (this legacy application has 100’s
of cfmail instances.)

Hi Scott,

The reason you are not getting an error from the template “sending” the
email is because the template doesn’t actually send the email, it spools
them to a queue. In both ACF and Lucee this “queue” is on disk, however in
Lucee you can actually see the queue in the web context admin under
“Tasks”. Reading that error it is occurring when Lucee connects to the SMTP
server to send the email and the SMTP server is rejecting the email for the
reason given “Bad sender address syntax”.

These emails should still be in the “tasks” section of the web context
admin as “failed” and you should then be able to see the full contents of
the emails including the “to” and “from” addresses, which might tell you
why it doesn’t like it, maybe the email address has characters Lucee is not
handling correctly or something like that.

Either that or something changed with the SMTP server (or you changed SMTP
server at the same time) and it is not Lucee at all.

Kind regards,

Andrew
about.me http://about.me/andrew_dixon - mso http://www.mso.net - Lucee
Association Member http://lucee.orgOn 29 April 2016 at 15:28, Scott Conklin <@Scott_Conklin> wrote:

Since migrating from ACF to Lucee 4.5, I am noticing the mail.log file is
filling up with hundreds of the following errors:

“ERROR”,“Thread-77795”,“04/29/2016”,“09:27:20”,"","mail;501 5.1.7 Bad
sender address syntax

;501 5.1.7 Bad sender address syntax

  • at
    com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333):1333*
  • at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906):906*
  • at
    com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535):535*
  • at lucee.runtime.net.smtp.SMTPSender.run(SMTPSender.java:61):61*

We have error handlers defined in the the application as well as a
site-wide error handler specified both of which send error reports.

1 ) we never had such errors in ACF that i am aware of
2) I don’t understand why these errors are not being trapped by one of
those error handlers so i can get more detail like template/line number
etc…
2) and how i should go about finding the source of this error. I have
debugging turned on for the “level” in the logs section of the admin but
the error above is all i am getting. no line number or anything else.

Any ideas on how I can figure this out… (this legacy application has
100’s of cfmail instances.)


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Just a general troubleshooting idea…

See what spam policy settings you have in place on your mail server and
disable header checks
unless you can figure out what your mail server doesn’t like about your
headers. If you’re not running the mail server maybe talk to the people
that run it and ask them if they can see what in your headers they don’t
like.